Once you place an order, you'll receive a confirmation call and email with your order number and estimated delivery date.

Once your order is shipped, we’ll send you an email with the tracking number (AWB) and courier details. You can:
Track it on the courier's website

Track it directly from our website

Or contact us at support@isecret.in

We dispatch most orders within 2 working days. Delivery usually takes 5–6 working days, depending on your location. Remote areas or adverse weather conditions may take longer.

Yes, we may be able to prioritize your delivery depending on your region. Please call our customer support team at 9315620356 for assistance.

Delays can happen due to remote locations, weather issues, or courier delays. If your order is late, please contact us so we can help.

Can I modify my order after placing it?
Modifications are only possible if your order hasn't been processed yet. Please contact us within 24 hours of placing the order at support@isecret.in.

To add items: place a new order.

To remove items: request cancellation and place a fresh order.

You can cancel your order through:

Email: Write to us at support@isecret.in with the subject line “Cancel My Order.”

Phone Call: Call us at 9315620356 (10:00 AM – 6:00 PM).

Confirmation Call: You may cancel during our confirmation call before the order is dispatched.

We offer safe and secure online payments through:

PayU Money

PayTM

Choose the payment method that suits you best.

Yes, COD is available with an additional charge of ₹99.
Note: COD orders are not eligible for cashback or free gifts.
For better deals, we recommend online payment

Shipping charges depend on:

Your delivery location

Weight of the order

Delivery method selected

Shipping fees (if any) will be clearly mentioned on the final checkout screen before payment.

Can I have a different billing and shipping address?
Yes, you're free to enter separate billing and shipping addresses during checkout.

We’re here to help! Reach out to us via:

Email: support@isecret.in

Phone: 9315620356 (10:00 AM – 6:00 PM)

Sometimes, packages are marked delivered prematurely.

Check with neighbors or your local delivery office.

If it’s still missing after 3 days, contact us at support@isecret.in.

How can I place an order?
You can order through:

Our official website

Email: support@isecret.in

Phone: 9315620356

For email or phone orders, please provide:

Full Name

Complete Shipping Address (with Pin Code)

Email Address

Phone Number

Product(s) you want to order

We accept returns, but return shipping costs are usually the customer’s responsibility.
For more details, please check our Return Policy page.